Smart Lockers in Retail

Intelligent locker systems can be used to effectively expand the range of services offered at the store. Open, multifunctional solutions which are easy to implement with kolula’s software, enable the delivery of goods ordered online, the temporary storage of personal items, the rental of products or even the delivery of parcels by courier service providers. This generates additional traffic and increases customer satisfaction. Customers can access stored products, orders and consignments flexibly, quickly – without having to queue – contactless and securely. Partners, e.g. local retailers, are offered a logistical alternative that allows for additional business. The environment benefits because additional trips for these services can be avoided. This quickly results in a positive business case for retailers, especially in comparison to simply renting space to courier service providers or parcel locker operators. The cherry on top? The increase in customer loyalty through a new physical-digital touchpoint.